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Frequently Asked Questions

Buying & downloads

How do I get my files after paying?

Instantly. Your download links appear on-screen the moment payment completes, and we email the same links to you. They also live permanently in your account library.

Do I need an account to buy?

No — guest checkout works fine. But if you create a free account with the same email, every purchase is stored in your library for easy re-downloading.

My download link expired or ran out. Now what?

Sign in to your account — your library always has your purchases. If anything is stuck, contact us and we will restore access right away.

What payment methods do you accept?

All major credit and debit cards, plus Apple Pay and Google Pay where available — processed securely by Stripe. We never see or store your card details.

Files & printing

What file formats do I receive?

A ZIP containing high-resolution PNG artwork files in the quality-approved print sizes, the original master and a printing guide. The product page shows the measured print resolution and supported sizes before you buy.

Where should I print?

Anywhere. Home printers work well up to A4 or A3 on quality paper. For larger sizes, local print shops and online print services accept our files directly.

Will the colors match my screen?

Files use standard sRGB. Small variations between screens and printers are normal; premium paper usually makes the greatest difference.

Licensing

Can I use the art for my business?

Purchases are for personal use. DALFASTART does not currently offer commercial licence tiers. Business premises, rental properties, client work, advertising and merchandise are not covered. Contact us before any use not clearly permitted by the personal-use licence.

Can I share the files with a friend?

You may make occasional physical gifts for family or friends without payment. Sharing or reselling the digital files is not permitted; the licence belongs to the original buyer.

Refunds

What is your refund policy?

See our refund policy for digital-download cancellation and refund details. If your files are faulty or not as described, contact support@dalfastart.com. Your statutory rights are not affected.

Still stuck?

We usually reply within one business day.

Contact us
Ask DALFASTARTArt concierge
DALFASTART

Art concierge

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